VENTURA, Calif. – Ventura County Sheriff’s Technical Communications Specialist Jeremy Kieffer has been selected as the 2016 Public Safety Dispatcher of the Year. He will be honored at the annual Dispatcher Awards Banquet at California State University, Channel Islands on April 17, 2016. Jeremy was selected by his peers and supervisors to receive this award, which is presented to the outstanding dispatcher for their exemplary work and contributions to public safety and the residents of Ventura County.
The award coincides with National Public Safety Telecommunications Week, April 10 – 16, 2016, and the Ventura County Sheriff’s Office is honoring the public safety dispatchers who serve as the lifeline between people in need and vital law enforcement services. These public safety dispatchers have dedicated their careers to providing superior service to people who have a need for law enforcement assistance. In many cases, the dispatcher can make the difference between life and death.
Kieffer has been a dispatcher with the Sheriff’s Office since January, 2008. During his time with the Sheriff’s Office, he has become an accomplished dispatcher and has established himself as a consummate team player. In addition to his challenging primary assignment, Kieffer trains newly hired dispatchers and is a key member on one of the communications center’s technical teams.
Public safety dispatchers must undergo a rigorous testing and background process before being hired. After they have been hired, new dispatchers must attend the three-week Basic Dispatcher Course that is certified by the Commission on Peace Officer Standards and Training (POST). Typically, their training also includes four additional weeks of classroom training and between 6 – 12 months of on-the-job training before the new dispatcher is allowed to work independently. Even then, approximately 50 percent of the dispatchers hired are not able to successfully complete the training program due to the unique demands and stress of the job.
Sheriff dispatchers answer, assess, and refer 9-1-1 calls and business calls that come into the Sheriff’s Office. They are responsible for dispatching and coordinating patrol response to calls for service and at times, responsible for up to 70 patrol deputies in the field. Dispatchers are among the first responders to emergency incidents and are expected to remain calm, professional, and proficient at all times. Kieffer’s peers can attest that he executes all of the above attributes while answering 9-1-1 and business calls or dispatching deputies on the radio. He is an extremely reliable employee with a powerful work ethic.
Congratulations to Jeremy Kieffer for being selected as the Ventura County Sheriff’s Office’s 2016 Dispatcher of the Year.